Terms and Conditions

Last updated: 13/10/2020

General Terms and Conditions

These Terms and Conditions relate to the loopconnect.co.uk a trading name of Toggle Limited. The Service is provided by Toggle Limited (also referred to in these Terms and Conditions as “we” or “us”), a company registered in England and Wales (company number 12342910) having a registered office at Ridown Building Fulcrum 2, Solent Way, Fareham, Hampshire, United Kingdom PO15 7FN. You can contact us by telephoning our customer service team on 03301 281651 or by emailing us at hello@togglebroadband.com.

Upon using the Service and acceptance of the Terms and Conditions, these Terms and Conditions shall become a binding contract between you and us.

These are the current Terms and Conditions for the Service and replace any previously accepted or published version.

From time to time, we may update these Terms and Conditions to ensure that they are relevant and up-to-date reflecting changes that we may introduce to the Service and the changing requirements of the law and regulatory requirements that may be applicable to the Service. Any changes in these Terms and Conditions will be communicated to you through the Service screens on our website, by email or through such other means of communication that you may provide to us.

Further information about the Service can be obtained from our website and other publications or by contacting us.

All Service details, rates, terms, conditions and other information are subject to change from time to time.

The Service is a subscriber only facility. We reserve the right to block access to the Service if it has reason to believe that the Service is being misused.

1. The Service

We provide an online service that enables you to search for a range of products and services provided by our panel of providers (“Our Partners”).

We do not charge you a fee for using the Toggle Limited service, but we do receive commission from Our Partners if they are able to provide you with the particular product or service you were looking for.

Whether Our Partners are able to provide you with the product or service you are looking for, is their responsibility and will depend on factors such as the information you have provided, and an assessment of your eligibility and credit worthiness by taking into account your credit history.

It is therefore important that you make sure the information you provide is complete and accurate as this will be used to determine whether or not we are able to match you with the product or service you are searching for.

In order to assess deals available on the market and to decide which one suits your needs best, we rely on information you provide to us regarding your business.

We do not independently verify the information you provide to us and we rely on what you tell us in order to find the best deal for you. It is your responsibility therefore to ensure that the information you provide to us is accurate and up-to-date.

We take into account a broad range of factors in selecting suppliers which might be appropriate for/attractive to you, which include price but also include (without limitation) the length of the deals on offer, long term price guarantees, quality of service, customer service, customer ratings, financial stability of the supplier, its track record and other information that may be available to us.

2. No representation / limited authorisation

We do not represent or act as the agent for any supplier in connection with the Service or in connection with the supply of any products. Whilst we may have commercial relationships with suppliers and may negotiate collective deals with suppliers, in providing the Service we act independently using our own judgment to select suppliers and the best deals for our subscribers.

We take precautions not to put ourselves in conflict of interests and will seek to notify our subscribers if we believe we might be in conflict.

We will not represent you or act as your agent or representative in relation to your supply contracts with suppliers, even if we select the supplier or the contract and arrange the switching of your supplier.

By using the Service in accordance with these Terms and Conditions, you give us limited authority to do only the following, that is:

  • (i) To review your details and to contact the selected supplier and to provide your details to the supplier (which may be your existing supplier in case of switching between different contracts of the same supplier)
  • (ii) To be contacted by the chosen supplier by, telephone, email, and SMS

You understand that you will be subject to the broadband provider’s terms of use and privacy policy (which will be different from ours) and you should read those carefully.

You understand that the selected supplier may run a credit check on you to ensure you are able to pay your bills. The result of this credit check may mean the supplier asks you for a deposit before starting to supply or they may refuse to supply you entirely. Further details may be found on the specific supplier’s terms and conditions. Once these steps are taken on your behalf, our Service is completed and we cease to be involved in relation to your contract.

All other aspects of your contract with your supplier (including, without limitation, concluding your supply contract including providing any financial credentials or personal information or information relating to your property or usage to your new supplier, receiving, checking and paying bills, customer service and complaints and reporting or handling any service disruptions, or other incidents or events associated with the supply contract) are your sole responsibility.

We do not and cannot represent you in relation to any such matters.

3. Credentials and passwords

User names and passwords and other subscription log-in credentials provided to you for the purpose of accessing the Service (“Account Credentials”) are personal and must not be shared. You must keep Account Credentials secure.

4. Use of the Service

The Service is provided to subscribers for the purpose of obtaining quotes for our subscribers for a range off products.

The use of the Service or the use of your subscription for purposes which are inconsistent with the foregoing is strictly prohibited.

Unless arranged and agreed in advance with us, the use of the Service for any research purposes (including, without limitation, to conduct any surveys or to scrape or collect any data, to carry out competitor analysis or price research, to monitor the Service or third party deals or offers) is strictly prohibited.

The following, in particular, is prohibited and may result in the immediate termination of the subscription without liability and may be reported to relevant authorities:

  • the unlawful use of the Service or its use for unlawful purposes;
  • the provision of misleading or inaccurate data to us in connection with the Service;
  • accessing a subscriber’s account without the subscriber’s express authorisation;
  • signing up, accessing or using the Service, or obtaining any product recommendations, data or other input from the Service, through automatic means (e.g. using “bots” or other computer software without an individual person controlling each step of the use of the Service);
  • the use of the Service for the purpose of developing, providing or carrying out any service or business targeting third parties (whether or not such service or business competes with us) or its use for the purpose of generating any revenue; or
  • the use of the Service in a manner intended to cause overload or disruption to the Service.

5. Warranties

You warrant and represent to us that:

  • you are at least 18 years old and are resident in the UK;
  • you do not represent any third party
  • you subscribe for the Service for private purposes and not for any of the purposes prohibited under these Terms and Conditions;
  • all information you provide to us about yourself and your property including information relating to your current contract, your past contract and other information we request from you is true, accurate to the best of your knowledge and not misleading in any way; and
  • you will update us if any information you provided to us becomes out of date or untrue during the term of your subscription.

6. Data collected through the Service

In these Terms and Conditions, “Platform-Generated Data” means any data generated or arising from the provision of the Service or which we collate in the course of providing the Service or relating to the use of the Service by subscribers which may be recorded or collated by us or its contractors including, without limitation, data obtained from subscribers through registration forms, surveys, questionnaires, profile sheets, and other communications with us (including personal details of the subscriber), including any statistical data relating to broadband deals and switching of suppliers or contracts for subscribers.

Insofar as any Platform-Generated Data incorporates your personal data, we shall process such personal data in accordance with the law and our Privacy Policy.

7. Intellectual Property

The Service uses our intellectual property rights. For the purposes of these Terms and Conditions, “the Toggle IP” means all intellectual property rights subsisting in or relating to the Service including Platform-Generated Data, the computer code and other system elements underlying the Toggle application, software screens, all design elements and artwork, templates, layout designs and design facilities included in the Service, the concepts and ideas underlying the Service, all statistical and analytical data captured by or through the Service and the trade mark “Toggle” and Loopconnect.co.uk any other trade marks, trading names or signs adopted and used from time to time by us in relation to the Service. You will not acquire any right, title or interest in any Toggle IP as a result of using or subscribing for the Service, except the limited right to receive the Service during the period of subscription in accordance with these Terms and Conditions.

8. Our responsibility for loss or damage suffered by you.

If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if: either it is obvious it will happen; or, if at the time the contract was made, both we and you knew it might happen. For example if you discussed it with us during the sale process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Service.

If you use the Service for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

9. Complaints

If you wish to make a complaint or have other queries relating to the Service, please write to us to the following address: Toggle, Ridown Building Fulcrum 2, Solent Way, Fareham, Hampshire, United Kingdom PO15 7FN or by email to:

10. Other important terms

We may transfer our rights and obligations under these Terms and Conditions to another organisation. If you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments you have made in advance for the Service not provided.

You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree to this in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its Terms and Conditions.

Each of the paragraphs of these Terms and Conditions operates separately. If any our or relevant authority decides that any of them are unlawful the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of you breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of the Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Service in either the Scottish or English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Service in either the Northern Irish or English courts.